Reduce costs through proactive monitoring

Proactive monitoring is vital to ensuring a reliable and productive IT infrastructure. However, many organizations don’t have the tools or staff available to perform real-time monitoring or proactive management, which can perpetuate system issues and lead to an unproductive business.

All too often, regular monitoring of system performance is neglected, resulting in unplanned downtime. “Inspect what you expect” is a familiar tenet regarding staff management. But, it also holds equal importance when referring to the operations of your IT systems.

With more than 20 years of experience in infrastructure management, the Provali Group has proven operational experience, industry-leading experts and a wealth of tools to deliver a comprehensive, cost-saving monitoring solution to your organization. Our network operations support model combines Tier 1 monitoring from multiple locations with supplemental Tier 2 and Tier 3 engineers on demand.

With dedicated resources in Dallas, Atlanta and Mechanicsburg, we are staffed around the clock to support monitoring, problem resolution and escalation. We provide monitoring for a variety of devices:

• Networks: 24x7 monitoring of all network devices and connectivity
• Systems: Real-time monitoring of servers and related systems, from basic parameter monitoring to advanced root-cause analysis, identifying system problems both proactively and reactively
• Applications: Customizable monitors that immediately identify problems within a client’s application
• Storage: Monitoring services to increase operational efficiencies with security, stability and storage, while reducing total cost of ownership

Results you can see

To provide our clients with superior consistency, structure and transparency, Provali Group developed
a proprietary approach to actively monitoring, tracking and reporting system operations and business processes, “Clockwork.”

Clockwork is a standardized toolset that includes ITIL-based processes to integrate the daily operations of people, processes and systems. This methodology is the key to our efficient and effective management of critical IT operations. Even if you have your own processes and procedures, Clockwork is flexible enough to accommodate your existing toolset and workflow. And, we can still help your environment run like “clockwork.”

Flexible solutions customized for your environment

Our remote monitoring solution and best practices can be customized to meet the unique needs of your organization. Provali Group is experienced in providing virtual and on-site infrastructure solutions in a diverse range of environments―from small, local businesses to enterprise organizations. Our collaborative solution design approach and our resource-driven business model allow us to deliver a wide variety of support options.

Save time & money, 24x7

Provali Group provides 24x7 infrastructure monitoring and problem resolution, improving infrastructure performance, server uptime and end-user experience. Our proven processes can accelerate problem resolution and cost savings within your organization.